Business Data Analyst specializing in HR Analytics, Workforce Planning, and Enterprise Reporting, currently working in the Private Aviation sector. I leverage SQL, Python, and Azure to build scalable data pipelines and dashboards that drive operational strategy.
Experience
- Recruited to modernize the organization's data landscape, focusing on the implementation of Enterprise MDM (Profisee), Data Governance (Purview), and the centralization of legacy reporting into Databricks
- Automated manual Excel reporting into scalable Power BI dashboards, reducing weekly reporting hours and improving data accuracy.
- Developed the 'Enterprise Attrition Dashboard' to track retention trends across US operations, enabling data-driven interventions.
- Built operational analytics suites tracking HR Service Desk volume (Offboarding/Verifications) and internal tool adoption rates.
- Produced critical US compliance reporting (EEO-1) and executive presentations for senior leadership review.
People Analyst
Remote
- Partnered with Executives on Org Design, architecting a custom Power BI solution to visualize 'Spans & Layers' hierarchies and model workforce restructuring scenarios.
- Modeled workforce reduction scenarios (RIF) to support strategic headcount decisions and team management compliance.
- Led the 'Master Roster' initiative (MDM), partnering with Finance to reconcile payroll data and establish the organization's single source of truth for headcount.
- Collaborated with cross-functional stakeholders to define KPIs for performance management and organizational efficiency.
Workforce Analyst
Onsite
- Conducted a forensic audit of current and historical billing data, identifying a critical invoicing error in a merged pipeline that recovered significant missed revenue
- Managed capacity planning and real-time queue adherence (RTA) for high-volume client accounts, ensuring SLA targets were consistently met.
- Led client-facing forecasting sessions to align staffing levels with projected call volumes, directly impacting operational profitability.
- Spearheaded monthly business review (MBR) presentations for workforce operations, covering efficiency metrics and shrinkage analysis.
- Developed training documentation and mentored junior analysts on WFM best practices and scheduling software optimization.
Technical Support SME & Pilot Lead
Onsite
- Independently developed a manual data tracking model to audit performance metrics, successfully decoding the client's undefined 'Return Prevention' formula and sharing key insights with leadership.
- Selected to pilot Amazon's 'Reach a Tech Expert' initiative, testing operational protocols and defining success benchmarks prior to the program's full-scale launch.
- Operated as an embedded escalation authority within the pilot team, effectively resolving Tier 1-3 technical disputes to protect early-stage program performance.
- Provided advanced diagnostics for complex PC/Laptop hardware ecosystems, maintaining high first-contact resolution rates while stress-testing new support workflows.
Escalation Specialist Team Leader
Onsite
- Managed the full lifecycle of escalated cases ranging from Tier 2 to Tier 5, successfully containing critical executive-level disputes without requiring further intervention from senior leadership.
- Managed capacity planning and real-time queue adherence (RTA) for high-volume client accounts, ensuring SLA targets were consistently met.
- Led client-facing forecasting sessions to align staffing levels with projected call volumes, directly impacting operational profitability.
- Spearheaded monthly business review (MBR) presentations for workforce operations, covering efficiency metrics and shrinkage analysis.
- Developed training documentation and mentored junior analysts on WFM best practices and scheduling software optimization.
Certifications
Profisee
LP2 Profisee Master Data Architect - Certified
Issued: Dec 2025
ID: 90200-LP2
LP1 Profisee Master Data System Administrator - Certified
Issued: Dec 2025
ID: 90100-LP1
End to End Fundamentals - LP100
Issued: Nov 2025
ID: 92710-LP100
Travelport
Galileo GDS Certification
Issued: Dec 2015
EventsAIR
EventsAIR Advanced Modules
Issued: June 2015
Skills
Tech StackLanguages
Data Platforms
Applications & Tools
Visualization
Domains & Soft Skills
Education
The University of Queensland
Spanish Language and Literature
2021 – 2022
TAFE Queensland
Diploma of Travel and Tourism (SIT50112)
2015 – 2016
Featured Projects
US Attrition
Scalable Power BI dashboard monitoring workforce retention across 40+ BPO client projects. Features complex SQL transformation layers and dynamic DAX models to drive retention strategies.
Listener Analytics
Full-stack data pipeline enriching historical JSON dumps and live API streams. Normalizes data into a Star Schema (Parquet) on Cloudflare R2 for React-based visualization.
Endorsements
“He developed numerous optimizations and automations that streamlined workflows and enhanced team efficiency. His ability to work through intricate requirements ensured accuracy and clarity in every deliverable.”
Arvi Dela Cruz
Sr. Manager, People Analytics
“A highly capable analyst who translates complex data into actionable insights. His proactive approach, attention to detail, and strong ownership make him invaluable for strategic decision-making.”